Introduction

Cancellation policy defines what penalty will be charged when a guest cancels the booking at a certain advance time range. The penalty is related to no show or a time range before no show.



TABLE OF CONTENTS



Time Range

  • No Show: The customer doesn’t cancel the booking or cancel it after arrival day. Most hotels define the no show time as 12 AM -10 AM of the next day of arrival. The last penalty without an advance day is the penalty of no show.

  • Deadline on arrival day- No Show: Many hotels have a deadline on arrival day and will apply different penalty when customers cancel the booking after the deadline. The format deadline is 4 PM or 6:30 PM. The default deadline is 12 AM.

  • Advance day: The format is 1D, 2D, 7D or AD. 1D means 24 hours before "Deadline". AD means unlimited advance day.

  • Timezone: The timezone of the deadline or advance day is the hotel's local timezone.


Penalty Type

  • Percentage: Will charge the percentage of the whole stay. For example, 80P, 100P.

  • Amount: Will charge fixed amount. The currency of this amount is the same as the rate. For example, 120, 245.75. 

  • Nights: Will charge the fee of nights. For example, 1N, 2N.



How to set a cancellation policy code

Assume that the check-in date is 2016-10-15.

  • Sample 1: Free of charge.

[AD0_0]


  • Sample 2: Non-refundable.

[AD100P_100P]


  • Sample 3.1: Non-refundable after 6 PM in the check-in date.

[AD0_6PM0D100P_100P]


  • Sample 3.2: Charge 1 night after 4 PM in the check-in date.

[AD0_4PM0D1N_1N]


  • Sample 3.3: Charge whole stay after 4 PM in 1day prior to the check-in date.

[AD0_4PM1D100P_100P]


  • Sample 4: AD0_1D50P_6PM0D80P_100P.

[100P] is the penalty of no show. It means 100 percent of the whole stay will be charged if the customer doesn't cancel the booking and does not arrive at the hotel.


[6PM0D80P] defines the penalty between 6 PM of arrival day (0D) and no show. It means 80 percent of the whole stay will be charged if you cancel the booking between 6 PM and 11:59 PM of 2016-10-15.


[1D50P] defines the penalty between 2016-10-14 6 PM and 2016-10-15 6 PM. It means 50 percent of the whole stay will be charged if you cancel the booking between 2016-10-14 6 PM and 2016-10-15 6 PM.


[AD0] means free of charge if canceled before 2016-10-14 6 PM.


  • Sample 5: AD0_1D50P_6PM0D50P_100P.

[100P] is the penalty of no show. It means 100 percent of the whole stay will be charged if the customer doesn't cancel the booking and does not arrive at the hotel.


[6PM0D50P] defines the penalty between 6 PM of arrival day(0D) and no show. It means 50 percent of the whole stay will be charged if you cancel the booking between 6 PM and 11:59 PM of 2016-10-15.


[1D50P] defines the penalty between 2016-10-14 6 PM and 2016-10-15 6 PM. It means 50 percent of the whole stay will be charged if you cancel the booking between 2016-10-14 6 PM and 2016-10-15 6 PM.


[AD0] means free of charge if cancelled before 2016-10-14 6 PM.


  • Sample 6: AD0_7D50P_6PM0D80P_100P.

[100P] is the penalty of no show. It means 100 percent of the whole stay will be charged if the customer doesn't cancel the booking and does not arrive at the hotel.


[6PM0D80P] defines the penalty between 6 PM of arrival day(0D) and no show. It means 80 percent of the whole stay will be charged if you cancel the booking between 6 PM and 11:59 PM of 2016-10-15.


[7D50P] defines the penalty between 2016-10-8 6 PM and 2016-10-15 6 PM. It means 50 percent of the whole stay will be charged if you cancel the booking between 2016-10-8 6 PM and 2016-10-15 6 PM.


[AD0] means free of charge if canceled before 2016-10-08 6 PM.



  • Sample 7: AD0_6PM0D10_1N.

[1N] is the penalty of no show. It means the first night will be charged if the customer doesn't cancel the booking and not arrive at the hotel.


[6PM0D80P] defines the penalty between 6 PM of arrival day(0D) and no show. It means 10 will be charged if you cancel the booking between 6 PM and 11:59 PM of 2016-10-15.


[AD0] means free of charge if cancelled before 2016-10-15 6 PM.


  • Sample 8: AD20_7D50_3D1N_1D50P_6PM0D80P_100P.

[100P] is the penalty of no show. It means 100 percent of the whole stay will be charged if the customer doesn't cancel the booking and not arrive at the hotel.


[6PM0D80P] defines the penalty between 6 PM of arrival day(0D) and no show. It means 80 percent of the whole stay will be charged if you cancel the booking between 6 PM and 11:59 PM of 2016-10-15.


[1D50P] defines the penalty between 2016-10-14 6 PM and 2016-10-15 6 PM. It means 50 percent of the whole stay will be charged if you cancel the booking between 2016-10-14 6 PM and 2016-10-15 6 PM.


[3D1N] defines the penalty between 2016-10-12 6 PM and 2016-10-14 6 PM. It means the first night will be charged if you cancel the booking between 2016-10-12 6 PM and 2016-10-14 6 PM.


[7D50] defines the penalty between 2016-10-08 6 PM and 2016-10-12 6 PM. It means 50 will be charged if you cancel the booking between 2016-10-18 6 PM and 2016-10-12 6 PM.


[AD20] defines the penalty between booking time and 2016-10-12 6 PM. It means 20 will be charged if you cancel the booking between the time you make the reservation and 2016-10-12 6 PM.